Return Policy

At ZINNTRA, your satisfaction is our top priority. If something isn’t quite right, we’re here to help! Most items purchased on ZINNTRA.com can be returned for a refund within 21 days of delivery, as long as they meet the conditions outlined in this policy. Please note, some exceptions apply—refer to the Non-Returnable Items section for more details.

Return Eligibility and Timeline

  • Return Window: You may apply for a return within 21 days of receiving your package.

    • If your order includes multiple packages, the 21-day window begins from the delivery date of the last package.

  • Processing Time: Inspections for returned items may take 7-20 days, depending on the distance of your address from our warehouse.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Lingerie
  • Underwear
  • Jewelry
  • Accessories
  • Clearance items
  • Final sale items

This list may be updated in the future if new product categories are introduced.

Eligible Items for Return

All clothing items are eligible for return, provided they meet the following conditions:

  • Items must be new, unworn, unwashed, undamaged, and unaltered.
  • Original tags and hygiene stickers (if applicable) must remain intact.
  • No exchanges: ZINNTRA currently does not offer exchange services. However, customers are welcome to request a return and place a new order for the desired item.

Steps for a Successful Return

  1. Contact Customer Support:

    Before initiating a return, please contact ZINNTRA Customer Support at info@zinntra.com and provide:

    • A detailed reason for the return.
    • Photos of the item(s) if necessary.

    This step helps ensure your return meets our requirements and avoids unnecessary delays or inconveniences.

     

  2. Arrange Your Own Return Shipping:

    All customers (U.S. and international) are responsible for arranging their own return shipping using the courier of their choice.

    Please ensure you send us the following details once you ship your return:

    • Tracking number

    • Order number

    • Item name(s) being returned

    This information allows us to quickly identify and process your return.

    ⚠️ Do not return items to the sender’s address listed on your original package. We will provide the correct return address when your return request is approved.

Return Quality Inspection

  • Once your returned item reaches our warehouse, it will undergo a thorough inspection to verify it meets the return requirements.

  • Refund Approval:

    • If the item passes inspection, a refund will be issued to your original payment method.
    • Please allow 5-10 business days for the refund to reflect in your account.

  • Rejected Returns:

    • If the returned item does not meet our return conditions (e.g., worn, washed, or altered), the item will not be shipped back to you. ZINNTRA reserves the right to determine whether a refund will be granted in such cases.
    • Original shipping fees are non-refundable.

Important Notes

  1. Unintended Items:
    Please ensure your return package does not include items not purchased from ZINNTRA.com. We are not responsible for returning such items to you.

  2. Accurate Return Information:
    To avoid delays, ensure that:

    • The items being returned match your return request.
    • You provide the correct tracking number, order number, and item name(s).

If you have any questions or concerns, feel free to reach out to us at info@zinntra.com. We’re here to assist you every step of the way!