Return Policy

At ZINNTRA, your satisfaction is our top priority. If something isn’t quite right, we’re here to help.

Most eligible clothing items purchased on ZINNTRA.com may be returned for a refund within 21 days of delivery, provided that the item meets all return conditions outlined below.

Please note that certain products, orders, and promotional purchases are not eligible for return or refund.

Return Eligibility and Timeline

  • Return Window: You may apply for a return within 21 days of receiving your package.

    • If your order includes multiple packages, the 21-day window begins from the delivery date of the last package.

  • Return Shipping Deadline: Once a return request has been reviewed and approved by ZINNTRA, the customer must ship the approved return item(s) within 3 calendar days of receiving our return instructions.

    Returns shipped after this 3-day period may be rejected at ZINNTRA’s discretion.

  • Processing Time: Inspections for returned items may take 7-20 days, depending on the distance of your address from our warehouse.

  • Important: Submitting a return request within the 21-day window does not automatically guarantee a refund. All returns remain subject to our return eligibility requirements and inspection process.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Lingerie
  • Underwear
  • Jewelry
  • Accessories
  • Clearance items
  • Final sale items
  •  Promotion or sale items

Orders placed during any promotional event or sale period (including but not limited to Christmas Sale, Black Friday Sale, seasonal sales, or limited-time campaigns) are final sale and not eligible for return or refund, regardless of whether a discount code was used.

Orders placed outside of promotional periods using a Welcome Discount Code may be eligible for return, subject to our standard return conditions.

Final sale items cannot be returned or refunded unless the item is defective or incorrect.

This list may be updated in the future if new product categories are introduced.

Eligible Items for Return

All clothing items are eligible for return, provided they meet the following conditions:

  • Items must be new, unworn, unwashed, undamaged, and unaltered.
  • Original tags and hygiene stickers (if applicable) must remain intact.
  • No exchanges: ZINNTRA currently does not offer exchange services. However, customers are welcome to request a return and place a new order for the desired item.

Steps for a Successful Return

  1. Contact Customer Support:

    Before initiating a return, please contact ZINNTRA Customer Support at info@zinntra.com and provide:

    • Order number
    • Item name(s) being returned
    • Detailed reason for the return
    • Photos of the item(s), when requested by our customer service team

    This step helps ensure your return meets our requirements and avoids unnecessary delays or inconveniences.

  2. Arrange Your Own Return Shipping:

    All customers (U.S. and international) are responsible for arranging their own return shipping using the courier of their choice.

    Please ensure you send us the following details once you ship your return:

    • Tracking number

    • Order number

    • Item name(s) being returned

    This information allows us to quickly identify and process your return.

    ⚠️ Do not return items to the sender’s address listed on your original package. We will provide the correct return address when your return request is approved.

Return Quality Inspection

  • Once the returned package arrives at our warehouse, the returned item(s) will undergo an inspection to verify that they meet all return requirements. During inspection, ZINNTRA may verify:

    • Overall condition of the item
    • Signs of wear or use
    • Washing or alteration
    • Stains, odors, makeup, deodorant, or other contamination
    • Original tags and hygiene stickers
    • Whether the returned item matches the approved return request

  • Refund Approval:

    • If the item passes inspection, a refund will be issued to your original payment method.
    • Please allow 5-10 business days for the refund to reflect in your account.

  • Rejected Returns:

    • If a returned item does not meet our return conditions, including but not limited to being worn, washed, altered, damaged, stained, or otherwise used, ZINNTRA may reject the return and deny the refund.

    • If a return is rejected, ZINNTRA will notify the customer and may provide further instructions regarding the item.

      ZINNTRA reserves the right to make the final determination regarding whether a returned item meets the requirements of this Return Policy.

       

Important Notes

  1. Unintended Items:
    Please ensure your return package does not include items not purchased from ZINNTRA.com. We are not responsible for returning such items to you.

  2. Accurate Return Information:
    To avoid delays, ensure that:

    • The items being returned match your return request.
    • You provide the correct tracking number, order number, and item name(s).

Return Policy Abuse:

ZINNTRA reserves the right to review and reject return requests or refunds where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, or attempts to return items that do not meet the conditions stated in this policy.

If you have any questions or concerns, feel free to reach out to us at info@zinntra.com. We’re here to assist you every step of the way!